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What forms of payment does Purer Air accept?
What if my shipment arrives damaged?
What is your privacy policy?
What is your cancellation policy?
What Is Purer Air's return policy?
How will my air purifiers be shipped?
How can I have my air purifiers and filters shipped globally?
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We accept Visa, Mastercard, American Express, and the Discover Card for online purchases.
For offline purchasing, we accept certified checks, personal checks, bank wire, and money orders.
For government, educational, and corporate purchases, we accept purchase orders. Purchase orders may be faxed to us at (804) 740-1633 and must specify contact information, ship to address, bill to address, and items to be purchased along with total authorized price. Payment is typically due Net 30. |
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Items that arrive damaged will be replaced at no cost to the customer. Please call our 24-hour customer service department to get a replacement order sent to you.
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Cancellations can be made prior to shipping. There is no fee charged for canceling an order. Once an item is shipped please refer to the return policy.
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We are committed to your satisfaction and we carry only the highest quality products. As such, we offer a 30-day full money back guarantee. Please contact us with your name, what you are returning, and the reason for your return. We will then send you a return number that will be associated with your return and must be prominently displayed on the return shipment. Upon product return you will receive a full refund. All products ship free to you in the United States, and we do not charge a restocking fee* in the United States. The only cost you will incur for a return is in shipping your purchase back to us.
The product must be returned undamaged with all original manuals, registration cards, accessories, and packing material. *If a product is returned in non-saleable condition, damaged or with missing parts, packing, or accessories, we reserve the right to assess a 20% restocking fee. A credit will be issued to the original credit card. Products that are customized in any way (i.e. change in voltage, or cord) may not be returned except for damage.
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Shipping is be handled by FedEx Ground or UPS Ground depending on your location. All orders ship free within the continental United States and Canada! Purer Air reserves the right to cap shipping costs on purifiers at $40, and a prompt refund of the full purchase price will be given if shipping costs exceed $40, and you decide not to pay the difference. Purer Air reserves the right to charge an additional $20 to offset shipping cost to more distant Canadian locations. Purer Air compares FedEx, Bax Global, and UPS prices and offers you the lowest shipping quote, so that we get it to you in the most economical way. We have successfully shipped to many Canadian customers, and will work with you to get the unit to you. So if you have questions please feel free to call or email us!
Free shipping to Canada cannot be used in conjunction with any other offers or coupons, and a 15% restocking fee will be applied for Canadian returns for reasons other than damage. Units that arrive damaged to Canadian destinations are replaced quickly with no additional charge. Duties, taxes, and any other import fees charged by governments outside the U.S. are paid by the buyer before the unit is shipped. Should you decide to return a unit that was shipped to a destination other than the U.S.--duties, taxes, and other import fees are not refunded by Purer Air. We are also happy to give quotes for FedEx next day, 2nd day, or 3 day shipping to any destination in the world. Please call us at (800) 997-2989 for a quote. |
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Purer Air is pleased to be able to offer quick, dependable global shipping. Please Send E-mail to Customer Support with an exact address and postal code, and we will be happy to send you a quote that includes a variety of shipping options!
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What Exactly is a HEPA Filter?
What is Activated Carbon and What Does it Do?
What is Zeolite and What Does it Do?
Where Should I Place My Purifier for Maximum Effectiveness?
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The HEPA (High Efficiency Particulate Arresting) filter was developed by the U. S. Atomic Energy Commission to filter out sub-micron particules. All true HEPA filters are laser tested and must remove a minimum of 99.97% of all particles greater than 0.3 microns in size. A human hair would be 300 times too big to go through a HEPA filter. |
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Activated carbon is the best known substance for removing gases and odors. The best source of activated carbon is a coconut shell. It can remove up to 60% of it's weight in odors and gases. Activated carbon is the most common element in military gas masks. A minimum of 13.5 pounds of coconut shell activated carbon and zeolite are used to remove odors and gases. The HEPA, activated carbon, and zeolite are combined into one large cartridge which weighs about 19 pounds. |
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Natural zeolite is mined from the earth. It is a cream-colored mineral and has exceptional abilities for capturing small molecules such as ammonia, formaldehyde, and sulfides. |
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You can place your purifier anywhere in a room, including corners (with about 1 foot clearance from the walls), and you will still get the same excellent results. Your purifier should be placed in a bedroom at night with the door closed for best results. The standard models have caster wheels which will allow you to move it to a more general area throughout the day for a more thorough cleaning of your entire home. |
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